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Keys are issued by hand so capacity is reserved per tier. Tell us your plan and we'll send yours.
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New key request
Upgrade or downgrade
Billing question
Private endpoint setup
Technical issue
Security report
Other
Plan of interest
Basic — Rp50,000
Premier — Rp100,000
Platinum — Rp200,000
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Response times
Basic
Best effort
Premier
24 hours
Platinum
4 hours
Try these first
Check current system status →
Browse the FAQ →
Error code reference →
Key security guide →
Before you write
· Never paste a full API key. The last four characters are enough.
· Include the
id
from a failing response if you have one.
· For security reports, use the Security report topic.